Privacy policy

1. Our privacy commitment

EcoClim Froid Pro takes the protection of your personal data seriously. This policy explains what data we collect, why, how long we keep it and how we protect it, in accordance with Moroccan law no. 09-08 on the protection of individuals with regard to the processing of personal data.

2. Data collected

We only collect the information you enter in our quote, service call and contact forms:

• Identity : first and last name.
• Contact details : phone number (to call you back, including on WhatsApp) and email address.
• Service location : city or address.
• Your request : description of your needs, preferred date and, if you add them, photos or documents of the equipment.
• Invoicing : if you become a customer, invoices issued in your name.

3. How we use your data

This information is used only to:

• call you back and prepare your quote;
• organise and carry out the service call;
• issue the invoice;
• provide follow-up and after-sales service.

4. Sharing and protecting your data

Your data is never sold, rented or transferred for commercial purposes. Only authorised company staff can access it, from a password-protected area. Our technical providers process it on our behalf: Namecheap (website hosting, server in the European Union), Brevo (notification emails, France) and Google (company email).

The website uses an encrypted connection (HTTPS). Photos and documents attached to your requests are never public: they can only be viewed from the administration area. Data is backed up every day.

5. Retention period

Quote requests, service calls and messages: 3 years after the last contact. Invoices: 10 years, as required by tax law. After these periods, the data is deleted.

6. Cookies

The website uses no advertising cookies and no audience measurement tools. It only sets one technical cookie, needed for the forms to work. Pages that display a Google Maps map (notably the Contact page) load it from Google, which then receives your IP address and may set its own cookies, under its privacy policy (policies.google.com/privacy).

7. Your rights (law 09-08 / CNDP)

You have the right to access, be informed about, correct and object to the processing of your data. You can also ask for it to be deleted.

To exercise any of these rights or for any question about your data, contact the data controller:

You can also lodge a complaint with the CNDP (www.cndp.ma).